Safety Concerns and Privacy Policy

1. How secure is it to give my credit card over the Internet?

   Our security team has ensured that our software offers complete protection for your Credit Card information. Our casino uses state-of-the-art encryption in our software, which is virtually impossible to crack. The online security methods we employ are similar to that used by banks for all their transactions over the Internet.

2. Is my real name available for other players to see?

   We will never expose any of your personal information to other players - your privacy is guaranteed.

3. Do you sell lists of players to third parties for promotional or other purposes?

   Our Customer Information Policy pledges that any details disclosed by the player will not be sold or distributed to a third party. You can rest assured that no one will annoy you with any form of solicitation.

4. Can other players access my account?

   The system is password protected, this authenticates the player's identity before any account information or transactions can be accessed. You and our support team are the only ones with access to your account information. Do not reveal your user name or password to anybody.

Legality of Gambling

5. If I am from Canada, can I play in your casino?

   You will not be able to play using Real Money because our casino is void in Canada. However, you are welcome to play off-line for fun. If you still try to purchase credits we will cancel your purchase request.

6. Is it legal to play in your Internet casino from my country?

   Laws vary from jurisdiction to jurisdiction. We cannot be responsible for the laws in your location. Please contact your local authorities for up to date information on the legality of Internet gaming in your jurisdiction.

Game Fairness and Odds

7. What are the odds of the games?

   Our Casino offers the same odds to those found in Las Vegas. Our extensive selection of games offer up to 99% paybacks.

8. How can I be sure the games are fair?

   The Gambling Federation has been an online presence in the Gaming Industry for over 5 years, therefore making us one of the leaders in web-based gaming. Our longevity and our thousands of loyal players is testament to our fairness and honesty. In addition the fairness of our games is enabled by a random number generator that yields a payout percentage (the percentage of total wins out of total bets). This percentage is certified by an internationally respected testing facility Technical Systems Testing (TST).

Getting Started

9. Simple Download and Installation instructions:

   Click on any one of the [Download links] on our website to download our [FREE software] for MS Windows 95, 98, ME, NT, 2000 and XP. At the prompt, select “Save”. Please make sure that you remember the name of the file and where you are saving it. Alternatively, click “Run” and the software will start the installation process without saving the file on your computer. When the file has been downloaded, double click on its icon. When downloading the casino software you will need to select the software version in which you wish to play; Full, Lite or Classic. You will also need to select your currency (USD, Euro, Yen, Pounds) and language before being able to complete the download process. After you have selected your gaming preference please follow the instructions on the screen. After the installation is completed, an icon of our casino will appear on your desktop. Our casino will also be included in your Programs group in the Start menu. Start our casino and enjoy!

10. How do I register?

    You can register directly from the casino software. To register from the casino software:

    • Click on "Play for Real Money"
    • Click on "Create Account"
    • Fill in the registration form, being careful to enter your correct information. *Note: You will not be able to change your User ID, birth date or name after you register. Please be sure to enter your information correctly.
    Or to register from within a Free Mode game:
    • From the main hall select "Play for Real Money"
    • Click on "Create Account"
    • Fill in the registration form being careful to enter your correct information

11. Do I need to register to Play for Free?

    The first time you download and install a G-FED Casino, you will be asked to register a valid email address and enter a registration code to open the software. Once you have done this successfully, you will be able to play in Free Mode as much as you like. When you are ready to open a Real Money account, simply click “Play for Real” and follow the instructions to register an account.

12. How do I purchase Credits to play for real?

    To purchase credits or chips from the casino software, click on the “Cashier” button.

    • Choose your payment method from the top menu bar.
    • Fill out the purchase credits form.
    • Click on "OK" and your deposit will be added to your account immediately! Good Luck!

13. Can I play the games for free?

    Yes. You are welcome to try our games in Free Play Mode with no obligations for as long as you wish. When you are ready to play for real, simply register to open a real Money account.

14. How do I get free credits?
    • From the casino software, click on "Free Play"
    • Enter the amount of Free Play chips you wish to play with.
    • Click on "OK" and enjoy!

15. How can I be assured of a fast customer support response?

    Our support team is here 24/7 to serve and assist you. You can choose the method that’s most convenient to your needs. Contact us via Live Chat from within the casino software, call our phone support or submit a question via support@gamblingfederation.com . We can guarantee that a member of our team will deal with your query quickly and professionally. You can help us provide top quality service by providing your user ID and Casino Name and any relevant information when submitting your question.

16. How do I get the New Player Sign-Up Bonus?

    The New Player Sign-Up bonus will be added automatically when you register for the first time in one of our casinos that offer this bonus. Please make sure you fully read and understand the rules before registering for a Real Player account. Please contact Customer Support if you did not receive your bonus or have any questions about the sign-up bonus.

17. How do I get my Initial Deposit Bonus?

    Once you have logged into your Real Player Account, simply make your first deposit and you will receive a message asking if you would like to accept the Initial Deposit Bonus along with its Wager Requirements. If you accept, it will be added to your account immediately. Contact Support if you have any problems receiving this bonus. Make sure you fully read and understand the rules regarding this bonus.

Purchase Credits and Payouts

18. How do I purchase credits to play for real?

    To purchase credits or chips from the casino software, click on the “Cashier” button.

    • Choose your payment method from the top menu bar.
    • Fill out the “Purchase Credits” form.
    • Click on "OK"
    You will receive confirmation of your deposit within the software and via e-mail. To purchase credits or chips from the casino software, click on the “Cashier” button. You may use any one of the following deposit methods (some only available in certain currencies):
    • Credit Card
    • FirePay
    • NETeller
    • NETeller InstaCash
    • EcoCard
    • Citadel
    • Moneybookers
    • Asia Direct Pay
    • PaySafe Card

19. How do I collect my winnings?

    Within the casino software click on the “Cashier” button then select “Withdraw”

    • Enter the amount you wish to withdraw in whole numbers e.g. 65, not $65 or 65.00 [note: you cannot withdraw more than is available in your balance]
    • Click on the “Withdraw” button and your winnings will on their way to you.
    For purchases made by NETeller, Firepay and Moneybookers, we will be able to credit your entire winning back to your NETeller, Firepay or Moneybookers account. For purchases made by Credit Card, Citadel, Ecocard, Asia Direct pay and Paysafe Card, winnings will be paid by USD cheques or Euro / Yen / British Pounds Bank Drafts. Please make sure that you give us your complete, correct address and name information when you purchase credits. The speed of delivery for winning checks and bank drafts will vary depending on the mail service in your location. [Click here to find more about payouts.]

20. General withdrawals: How long does it take? How do i receive my winnings?

    Our casino processes all payouts on a daily basis. Payouts will be sent to players according to the payment methods used to buy chips. Our Processing time is 3 days; delivery will then depend on the method we use to refund you, and your location. All winnings are subject to our fraud prevention measures. Please visit the [security] section of our site to be aware of these.

21. Reverse withdrawals: I have made a withdrawal and want to return the money to my Casino account, is this possible?

    There are two steps you can take to reverse your withdrawal into your casino account.

    • Click on the “Cashier” button, next select “Reverse Withdrawal”. This will allow you to reverse any pending withdrawals to your casino account.
    • Alternatively you can contact our support team and ask them to reverse the withdrawal for you.
    Please note: requests for reversals should be sent within 24hrs of your withdrawal to guarantee their successful reversal - once they have begun to be processed by our accounting team, it is not company policy to reverse a withdrawal; withdrawals can only be reversed in their full amount.

22. Am I required to pay taxes on my winnings?

    Rules for taxation on casino winnings vary from country to country. You are responsible for checking with your local tax authorities to determine if you are required to pay taxes on winnings received from our casinos.

23. Are there any limits on my Play For Real Account as far as depositing or withdrawing is concerned?
    • On Play For Real accounts, there is a minimum deposit amount of $ 25.00 and a limit of $1000 per day for deposits (this can be lifted upon review of account).
    • There is a minimum withdrawal amount of $20.00
    • You must meet wager requirements before cashing out any bonuses and winnings if applicable (rules).

24. What documents do I need to send to get my cash-out?

    If you use a credit card to make a purchase at the casino, our security department will require you to send in your documents before releasing any cash-outs. This need only be done once per card, and only for credit card deposits and identification purposes. The documents we request are:

    • Front and back of the credit card(s) being used.
    • Your signature (use ink please) below each credit card photocopy
    • Official picture ID (drivers license, passport, etc)
    • First page of your credit card statements (we only need the portion with the card number, name and billing address)
    • Authorization Release Form
    You may fax or email these documents to us, or send them by regular ground mail if you prefer.

25. How do I know what the current promotion is?

    Current promotions can be found in several places:

    • In your email inbox
    • As a pop-up in your casino software when you log in
    • Click “Promotions” on the Lobby page of the casino software
    • Visit our websites and click on “Promotions” or “Bonus”

Technical Issues

26. What are the recommended minimum system specifications?

    The minimum system requirements are as follows:

    • IBM PC-compatible computer
    • Windows 98SE/ME/NT/2000/XP
    • 32 megabytes of RAM
    • 16-bit color video card (800x600 resolution mode) with openGL Support
    • VGA screen
    • 56k Modem (for Real Play Mode and updates)
    The recommended system requirements are as follows:
    • IBM PC-compatible computer
    • Windows NT/2000/XP (ask the tech team)
    • 128MB of RAM
    • 16-bit color video card (1024x768 resolution mode) with openGL Support
    • VGA screen
    • Soundcard and speakers
    • High speed modem

27. I try to login but I can't connect to the casino server. What is the problem?

    Make sure to write your User Name and Password properly. These are CaSe SeNsItIvE – capitol letters count! The maximum amount of characters in a User ID or Password is 8. If you forgot your password, [click here]. Make sure your computer is connected to the Internet. To test your Internet connection, start your preferred browser (ex: Netscape or Internet Explorer) and try to visit any website (ex: www.yahoo.com). Please be aware as to whether or not your ability to connect to our servers may be being affected by a Firewall, or any other security measures which may be implemented on your computer, or the server which your computer receives its Internet connection from. If you are connected to the Internet and you still can’t login to our Casino Server, please contact our Customer Support Team stating the casino that you were attempting to connect to and the exact error message that you received.

28. Do I have to call overseas to play at your casino?

    You do NOT need to call overseas to play in our casino. All you need to do is connect to the Internet in the way you usually do to browse the web. We guarantee that you won't receive any hidden telephone charges as a result of playing in our casino.

29. I was in the middle of a game and I lost the connection, what happened to the game?

    We take great care to make sure that our servers offer our players the highest level of reliability. If you loose your connection to the games, the majority of the time it is because of an error that has occurred somewhere between your computer and our server. This is due to a drop in connection or some other normal disruption in the internets relay of information. Our server records every game results before sending them to your computer to be displayed, so even if the connection was lost between your computer and our server, the game results will be accurately recorded and the results will be reflected in your account balance the next time you login.

30. How do I find out what time the promotion starts in my time zone?

    Our newsletters give the start and end time of the promotions in Greenwich Mean Time (GMT). You can find many helpful time converter sites on the internet that will assist you to convert GMT into your local time. If you need any help, contact our Support Team. If you need any help, contact Support.

31. How can I update my information in the software?

    In order to change or update your account information, simply follow these steps:

    • Login to your casino account (Real play mode)
    • Select "My Account" from the top menu bar (the check mark)
    • Click "Modify My Account".
    • You will then be prompted to update/change the relevant information.
    • For security reasons, you are unable to change your name and birth date in the database.
    • To update your Credit Card details, please go to the "cashier" menu and under the Credit Card section click on the "view/modify" option.

32. What is the difference between the Full, Light and Classic versions of the software?
    • Full Version includes the G-FED 2 software, music
    • Lite Version includes the G-FED 2 software
    • Classic Version includes the G-FED 1 version, for those who prefer the older style of G-Fed. *This version will not be updated*

33. I am experiencing an error in my game, what should I do?
    • If the error is graphics-related, most likely your computer is low on RAM. First try restarting the computer, turning off all other programs, and restarting the casino. This will most often fix the problem.
    • If the error is pay-out or server-related, please go to the “Help” menu, click “Email” and select “Game Related”. Enter all information about the error including date and time, game played, and a description of the error. This will allow our technical team to have a look and determine what the problem is. You will be compensated if any credits were lost because of the error.
    • If you are having trouble sending an email from within the software, make sure you disable any pop-up blockers, internet security programs, and anti-spy-ware programs, as they will prevent the casino from emailing out.
    • If you are still having trouble, contact support for additional information and assistance.

34. I am having trouble using the Refer-a-Friend link in the software or I am having trouble sending an email from within my software. What is the problem?

    Make sure you disable any pop-up blockers, internet security programs, and anti-spy-ware programs, as they will prevent the casino from emailing out – you may turn them back on once you are finished

35. I am receiving an error when I try to log in. What is the problem?
    • Make sure you are logging into the correct casino for the User ID you are using, and remember it is CaSe SeNsItivE (password too).
    • Make a note of the exact error message you are receiving and contact support for assistance

Password and Account Info

36. How can I change my Account Info

    In order for you to change or Update your account information simply log into our casino and then click on the options menu (the check mark on the top left hand side of the screen). Next click on “Modify My Account” and you will be able to update your mailing address and e-mail address. For security reason you are unable to change your name or birth date in the database. If you have legally changed your name, we suggest that you inform support and register another account with the casino. To update your Credit Card details go to the “Cashier” menu and select “Deposit”. The first page that comes up is the Credit Card page. Click on the "View/Modify Credit Card" button and make your necessary changes. Click “OK”.

37. How can I change my Password?

    From the software, in Real Play mode:

    • Click on the options menu (the check mark on the top left hand side of the screen) select “Change My Password”.
    • Enter your OLD password.
    • Enter your NEW password.
    • Re-enter your NEW password to confirm.
    • Click OK.

38. How can I view my Account Information?

    From the software, in Real Play mode:

    • Click on the options menu (the check mark on the top left hand side of the screen)
    This will open your account information.

Customer Support Team

39. How do I contact the Customer Support Team?

    Customer Support Professionals are available 24 hours a day, 365 days a year to assist you with any questions or concerns you may have. You can e-mail your questions to our Customer Support Team at support@gamblingfederation.com , and one of our Support Professionals will reply to your query right away. From North America, call our phone support toll-free at: 1-866-733-5489 Or contact us via Live Chat through the Casino software by selecting the “Help” menu (the “question” mark on the top left hand side of the screen). Next select “Live Support” and you’ll be put though to one of our Customer Support specialists. Alternatively, you can click the “Live Support” icon available on most screens while in the software.

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